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FAQ

Q: Can you deliver my package to an alternative address?

A: Yes, if the parcel is within a distance, we can provide alternative address to our customer.

Q: How can I schedule a new delivery?

A: If you already confirm the date with our system, please do ask for reschedule with our team. It can rearrange for you.

Q: How do I track my shipment?

A: Yes, you may track your parcel via kaiyoexpress.com. First, key in your parcel number on website and detail will be automatic appeared.

Q: Where shall I go to send parcel/document?

A: You may visit our website and do a registration; you may request a schedule for pickup services.

Q: How can I find out the rate for domestic delivery?

A: Please visit our website for more information & details.

Q: How do I file a complaint or give feedback regarding KAIYO Express service?

A: To file a complaint or giving feedback about our service, please email us at [email protected]

Q: Who do I call to ask questions regarding my shipment?

A: To enquire regarding the status of your shipment, you may call our Customer Service Number.

Q: What is the maximum weight and dimension of parcel that can be delivered?

A: The maximum weight of parcel that can be delivered is 30kg and limit to a dimension of no more than 1m per side. But we have a special request service is not more than 100kg parcel to send.